FAQ's

Do you recommend sizing up or down?
Always size up. Ponchos are designed for a relaxed fit. Our size chart is pretty accurate in regards to weigh allowances, but if you want a more exact read, use the measurements as well. We have dozens of photo reviews you can also use to guesstimate your pups size. NEVER force a poncho on your dog and always double check under their armpits to make sure they have full range of motion.

What happens if the poncho doesn't fit?
If the poncho fits too small or too big you can always ship it back to us and we'll be happy to exchange it for a different size. You only pay for the return shipping, we’ll cover the shipping cost for the new size. You can read more about our return/refund policy in this link: https://puppyplaya.com/policies/refund-policy

For surprise pattern ponchos, can I request a specific color?
We work with recycled fibers and depend on the base colors available to craft every pattern, therefore, we cannot guarantee the exact color you want will be available but we will certainly do our best to match your preferred choices. Write us a message through our contact page or a dm through our instagram page.

Are the ponchos warm?
Yes! The inside of our ponchos is felted, so it will keep your puppy warm when needed. Lots of pupstomers say it’s like wearing a soft blanket. The design is also pretty airy, so it can be comfortably used after a cool beach session or a bath to help dry your pup. Whenever your dog wears clothes, please supervise and verify temperature is appropriate to avoid overheating.

Do dogs really get cold?
Just like their owners, dogs can get cold. Smaller dogs, as well as dogs with short coats, will feel the cold more sharply than larger dogs or breeds with thick coats. Likewise, senior dogs are more likely to suffer adverse effects from the cold than younger dogs.

Do ponchos shrink?
Nope.

Can I machine wash ponchos?
You can hand wash or machine wash your puppy ponchos. We thoroughly recommend air drying rather than machine drying.

Where are the ponchos made?
Ponchos are designed in San Diego, California. We work with Mexican artisans to craft our ponchos in a traditional manner.

Do you work with rescues?
Yes! We love to work with rescues. If you represent a rescue organization and want to fundraise with us, please send a message through our contact page.